Frequently Asked Questions

  • Currently, you can find Toast Tea Threads gear at:

    Velo Pro Cyclery- 15 Hitchcock Way, Santa Barbara, CA 93101

    Golden Pliers Bicycle Repair & Supply- 1451 N Skidmore St, Portland, OR 97217

    Opalescent Cyclery-814 6th Ave, Tacoma, WA 98405

    Bike Works- 3709 S Ferdinand St, Seattle, WA 98118

  • Wool Winter caps and Custom Yardstick tote bags are available through the CUSTOM navigation portal above.

    Send an email for:

    Frame-bags

    Add-ons/color changes for hip packs

    I enjoy challenging/weird projects, based on my capacity. Reach out to see if I’m able to make your dream come true.

    Currently, Custom projects are 4-6 weeks out.

    A deposit is required to be added to the queue.

  • Most definitely! Toast Tea Threads caps are made to fit heads 54-58cm. That’s for all cap styles. If you are looking for something outside that range, place a custom order.

Shipping

  • Heck yeah! Shipping out of the country is expensive though, so please be aware of shipping cost and customs fees!

  • Most items in the shop are made to order and it’s just one person doing all the things, please give one week for your order to be shipped out.

    For all custom orders (ie. Frame bags, custom wool caps, special projects) please expect 3-5 weeks based on my production queue

  • Item description

Returns

  • Let us know if you are in need of an exchange, we can set you up with a custom order for something larger or smaller.

    When placing a custom order, please be sure to send proper measurements to ensure you are receiving the correct size item.

    NO RETURNS ON CUSTOM. Sorry.

  • I pride myself in the quality of my products, if you experience any flaws, imperfections that affect the performance of the product, I will gladly exchange it for the same item, or offer a refund with your return.

    I do not accept returns on used items. Please be sure to return items in unused, clean condition.

  • Unfortunately, because shipping out of the country is so expensive, I cannot offer exchanges for international orders unless you pay for shipping. I want to make sure everyone can get a piece of Toast Tea Threads, but sometimes it just not that easy

Warranty